About me

Hi, I'm Arm.

THANAGRIT SUANSAN · BANGKOK, THAILAND

I'm a Thai creative who's worked across more industries than most résumés comfortably hold. Ad production. Karaoke chain operations. Japanese-language content moderation. Game design education. And now SaaS localization. The thread running through all of it: I've always been the person between languages, cultures, and teams — making things make sense on the other side.

I hold a JLPT N2 in Japanese, which I've used professionally for over a decade. Not just to translate words, but to translate intent, tone, and cultural nuance across Thai and Japanese teams. Right now I'm a Strategic Bridge Consultant at Studist Thailand, where that's literally the job description.

Outside of work, I'm building my first solo game, writing about cross-cultural work life, and documenting the whole process here — in public, in all three languages.

3
Languages
5+
Industries
10+
Years working JP
N2
JLPT Level
Career
Mar 2026
Present
Studist Thailand
Current
Strategic Bridge Consultant
Localizing Japanese SaaS content into Thai and English. Bridging HQ strategy with local teams — translating not just language but context, pace, and cultural expectation. Coordinating information flow between Japan HQ and Thailand operations with minimal lag.
JP → TH · EN SaaS Localization Onboarding
2022
2026
Accenture
Team Lead → Policy Analyst → QA Analyst → Content Moderator
Japanese-language content moderation at scale. Rose from moderator to team lead over three years, overseeing platform integrity, QA coaching across 20+ agents, and policy localization for the Japanese market. Recognized for cross-cultural communication and adaptability.
Trust & Safety Policy Analysis QA Team Lead Japanese Market
Jan–Apr 2024
Sripatum University
Teacher Assistant — Board Game Design
Taught mechanics, player experience, storytelling, and prototyping to 60+ students. Mentored teams through hands-on project work. Multiple student teams selected for national design competitions.
Game Design Teaching Prototyping
2018
2019
Koshidaka / Manekineko
Assistant Manager
Managed Thai operations of a Japanese karaoke chain. Worked directly with Japan HQ on store standards, staff training, and market strategy. First time running a team and being the cultural bridge between Japanese service standards and Thai operational reality.
Operations JP-TH Bridge Team Management
2022
Aug
Prestige International
Call Center Operator
Japanese-speaking support for health insurance, claims, and policy navigation. Averaged 20–30 calls per day with high cultural sensitivity.
Japanese Customer Support
2013
2015
Mu.An.Ja.I Production
Assistant Director
High-budget TVC production, pitch decks, and creative campaigns for Thai and international brands at a local production house. Where I first learned to think visually and tell stories under pressure.
TVC Production Creative Direction Brand Campaigns
Languages
🇯🇵
Japanese
JLPT N2 · Professional
Used daily for 10+ years across content moderation, operations, customer service, and SaaS localization. Not just fluent — contextually fluent.
🇹🇭
Thai
Native
Mother tongue. The language I think in, dream in, and write this blog in — when the situation calls for it.
🇬🇧
English
Professional · Working
The language this site runs on. Used for all documentation, international communication, and most of the writing here.
Creative work
✍️
This blog
I write about living between languages, cultures, and career phases. For anyone who's ever felt like they don't quite fit one box — because they fit several. Published here in English, Thai, and Japanese.
🎲
Game design
I've taught board game design at university level and co-created "MAN" — a cooperative print-and-play game about a robot becoming human, which won TK Park's Book on Board Year 2. Now building my first solo game, documented publicly.
📊
Data × culture
With a Google Data Analytics background, I'm exploring what moderation data reveals about online culture — especially in Japanese-language digital spaces. An upcoming series.
Certifications & education
Google UX Design Specialization
Google · 2024
Google Data Analytics
Google · 2025
Data Analysis with R Programming
Google · 2025
UI / UX Design
California Institute of the Arts · 2024
Web Design: Strategy & Information Architecture
California Institute of the Arts · 2024
JLPT N2 Certification
Japan Foundation · Professional Japanese
BA Communications & Journalism
Chiang Mai University
Unlock Skill UX/UI
UX/UI Studio · 2022
What's next
Want to work together
or just say hi?
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